Welcome to iTTTi Vancouver. I am very proud to be a part of such an exceptional language study institute. The dedication of the staff to the welfare of the students is clear from the moment you enter the door of our beautiful campus. As an international language school our mission is to prepare the students to succeed in a world that is more international than ever by not only teaching them English but by providing an environment in which they learn to appreciate the diversity of cultures represented by our students.
We are dedicated to helping our students become fluency specialists through unique programs focused on perfecting their oral communication skills. Helping students achieve their language learning goals is of the greatest importance to everyone at iTTTi Vancouver. We don’t expect everyone to want the same things or learn at the same pace because our students come from many different countries, different backgrounds and with different reasons for being here.
Our qualified instructors are experienced in recognizing the individual learning styles and cultural differences of our students, and we offer a wide range of programs and activities to help students make the most of their iTTTi Vancouver experience. We are committed to upholding industry standards by maintaining a clear, effective pedagogy in all our programs and activities.
iTTTi VANCOUVER IS A BEAUTIFUL COMBINATION OF A MODERN, CORPORATE FEEL INTERIOR DESIGN WITH A WARM, INVITING ATMOSPHERE. WE OCCUPY THE ENTIRE THIRD FLOOR OF A STYLISH GLASS GOVERNMENT BUILDING IN THE BEST LOCATION IN VANCOUVER
Your school is perfectly located in the heart of downtown Vancouver
iTTTi Vancouver is a beautiful combination of a modern, corporate feeling interior design with a warm, inviting atmospere.
We occupy the entire third floor of a stylish glass government building in the best location in Vancouver. iTTTi Vancouver has a capacity of 250 students, which we feel is just the right size for you to enjoy an exciting cosmopolitan atmosphere without feeling lost in the crowd and our 18 large and bright air-conditioned classrooms have comfortable furniture and excellent facilities for you to get the most out of your study time.
We want to be available to talk to you anytime you need so we have an open-plan reception area where all our staff will be pleased to give you the support you need, and if you want to discuss anything in private, we have comfortable counseling rooms for you.
Our modern and extensive computer facilities have been designed with your study and communication needs in mind. There is modern software to help you study, and with high-speed Internet, multi-language PCs and wireless access throughout the school, you need never be out of touch with your friends and family.
When you are not studying or writing emails back home, you can relax in our comfortable student lounge, help yourself to a cup of tea and watch our widescreen TV or play ping pong or table football with your classmates.
There is also a pretty outdoor patio where you can enjoy the Vancouver sun and join in our regular barbeques. As soon as you step out of the door you are right in the heart of Vancouver’s main shopping district on Robson Street and you are within 3 minutes walk of main public transit on all sides!
Policies/Terms and Conditons of Enrolment
Welcome to iTTTi Vancouver! All registering and new students are required to familiarize themselves with our policies and procedures. Please take the time to carefully read our policies regarding:
iTTTi Vancouver Admissions Policy and Procedure.
In order to register for an iTTTi Vancouver program a student must:
- Be 15* years or older.
- Read and agree to all of the policies, terms and conditions.
- Submit their full legal name, date of birth and nationality as on their passport.
- Make sure they meet the language level required for their preferred course if applicable.
- Pay their tuition fee in full before the start of classes.
- Some students who are 13 or 14 years old may be eligible to take some courses upon prior approval.
After completing and signing an application form, the school will issue invoices. After payment has been received the student will receive their Letter of Acceptance. Students studying for under 6 months do not require a study permit to study at our school, but depending on their country of origin, they may need to apply for a visitor visa in advance of arriving in Canada.The student is responsible for making sure they have the appropriate visa to enter Canada for their program requirements. See CIC Canada for full information on requirements to visit/study in Canada. www.cic.gc.ca/english/
English Only Policy English Only Policy (EOP)
iTTTi Vancouver believes that the fastest most efficient way for students to quickly improve their English communication skills is by immersing themselves in an English only environment. For this reason, the school maintains a strict English Only Policy in all areas of the school. Students who have violated the policy are subject to varying degrees of penalities depending on the number of violations or circumstances connected to the violations. The penalities for the violations range from a warning, to suspension and potentially dismissal if the student’s behavior cannot be corrected.
First Offence- Written Warning
Second Offence- One day suspension
Third Offence- Two day suspension
Fourth Offence- One week suspension
Continued violations above and beyond this may result in expulsion from the school.
iTTTi Vancouver Language Proficiency Assessment Policy
iTTTi Vancouver is an English as a second language training institution. As such, we recognize that the main goal of the students coming to our school is to improve their English language skills. Students enter our school at a variety of levels and abilities from absolute beginner to advanced users of English.
All students have an English language placement test on their first day at school. The purpose of this test is to assess which level or course will best meet their abilities and their language learning goals. The test consists of a written portion that checks their knowledge of grammar, vocabulary, idiomatic usage, and reading and writing skills. They also have an oral interview to test their listening and speaking skills.
Students participating in the General English program do not need any English language assessment prior to their arrival day at the school. Depending on the results of their first day Level Placement Test they will be able to participate in the course that best suits their abilities and goals.
Students who would like to register in advance for a particular course with an English level requirement, may request to take our Language Assessment Test in advance. The student is supplied the test along with instructions on timing and how to submit their answers. Based on the results of the test, they may be granted conditional acceptance to the course. These students will be retested on arrival, and if they have been found to have misrepresented their ability, they might not be able to take the course which they chose in advance.
In this case, they will be allowed to take another course which suits their level and goals. Students scoring 75% or higher on the multiple choice portion of the Language Assessment Test and 3 out of 5 or higher on the written portion, are eligible to take courses which require an entrance level placement of Upper Intermediate. Students scoring 85% or higher on the multiple choice portion of the Language Assessment Test and 4 out of 5 or higher on the written portion are eligible to take courses which require an entrance level of Upper-Intermediate or Advanced.
If iTTTi Vancouver receives tuition from the student, or a person on behalf of the student, iTTTi Vancouver will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled according to the policy below. Course materials paid for but not received will be refunded if the student provides a notice of withdrawal to iTTTi Vancouver or if iTTTi Vancouver dismisses the student.
Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days:
(a) Of the date iTTTi Vancouver receives a student’s notice of withdrawal
(b) Of the date iTTTi Vancouver provides a notice of dismissal to the student
(c) Of the date that the registrar provides notice to iTTTi Vancouver that iTTTi Vancouver is not complying with the first circumstance below
|Circumstance||Tuition Refund Entitlement|
A student is enrolled in a program:
|100% tuition refund and a 100% refund of all fees|
|A student does not attend the first 30% of the program||iTTTi Vancouver may retain up to 50% of the tuition|
iTTTi Vancouver receives a notice of withdrawal from a student, or an international student delivers an official refusal of study permit, or delivers a notice of dismissal to a student.
|In all cases below, the registration fee is non-refundable.|
No later than seven days after the effective contract date, and Before the program start date.
|100% tuition refund|
|Between the date the contract was signed and the start date of the program, where that period is less than seven days||100% tuition refund|
|More than seven days after the effective contract date, and at least 30 days before the program start date||iTTTi Vancouver may retain up to 10% of tuition, to a maximum of $1,000|
|More than seven days after the effective contract date, and less than 30 days before the program start date||iTTTi Vancouver may retain up to 20% of tuition, to a maximum of $1,300|
|After the program starts, and up to and including the date on which 10% of the hours of instruction have been provided.||iTTTi Vancouver may retain up to 30% of tuition|
|After 11% and up to and including the date on which 29% of the hours of instruction have been provided.||iTTTi Vancouver may retain up to 50% of tuition|
|After the program starts, and 30% or more of the hours of instruction have been provided.||iTTTi Vancouver keeps all remaining tuition. No refund available.|
iTTTi Vancouver receives a refusal of study permit
After the program starts, and 29% of the hours of instruction have been provided, had the student started the program on the later of the following:
a) The program start date in the most recent Letter of Acceptance
b) The program start date in the enrolment contract
*Student has not requested additional Letter of Acceptance
|100% tuition refund|
Respectful and Fair Treatment of Students Policy (Bullying and Harassment Policy)
iTTTi Vancouver is committed to ensuring that its learning environment promotes the respectful and fair treatment of all students. iTTTi Vancouver acknowledges its responsibility to provide a safe and civil environment for students to learn in. Harassment, intimidation, bullying, and discrimination disrupt both a student’s ability to learn and a school’s ability to educate its students in a safe environment. Since students learn by example, school administrators, faculty, staff and volunteers should demonstrate appropriate behavior, treating others with civility and respect and refusing to tolerate harassment, intimidation, bullying or discrimination.
While on iTTTi Vancouver premises or in the course of activities or events hosted by iTTTi Vancouver the following activities are prohibited:
We accept that bullying, harassment, intimidation, or discrimination means any gesture or written, verbal or physical act that takes place on school property, at any school-sponsored function that: a) is motivated by any actual or perceived characteristic, such as race, color, religion, ancestry, national origin, gender, sexual orientation, gender identity and expression, or a mental, physical or sensory disability; and, b) a reasonable person should know, under the circumstances, that the act(s) will have the effect of harming a student or damaging the student’s property, or placing a student in reasonable fear of harm to his person or damage to his property; or c) has the effect of insulting or demeaning any student or group of students in such a way as to cause substantial disruption in, or substantial interference with, the orderly operation of the school.
If under any circumstances, a prohibited activity occurs, the following outlines the process for addressing the activity:
Step 1 The student may report to a counselor in a safe, private environment about the issue. A translator will be provided when appropriate.
Step 2 The counselor will consider a variety of factors (such as age and maturity level of the students involved or the severity of the circumstances) and recommend a course of action to the principal.
Step 3 The principal will determine which course of action or punishment is necessary based on the factors above and these actions can be in the range of a simple warning all the way to expulsion. In all cases, safety and welfare of the students is tantamount, and the school will retain a position of zero tolerance on bullying, harassment and discrimination.
Dispute Resolution Policy and Procedure
1. This policy governs complaints from students respecting iTTTi Vancouver and any aspect of its operations.
2. A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
3. The process by which the student complaint will be handled is as follows:
Student complaints must be made in writing.
Step One :
Speak with the individual/section directly involved with the concern (teacher, homestay coordinator, financial officer, academic coordinator). If you are not satisfied with the result after this and would like to dispute your claim further, you may proceed to step two.
Step Two :
Speak with the Academic Coordinator of iTTTi Vancouver regarding your concern. The Academic Coordinator will complete a Student Grievance Form with you. The Academic Coordinator will review the policies as they apply to your dispute, and consult with appropriate parties and facilitate a resolution.
Jonah Guevarra Academic Coordinator in person or e-mail: email@example.com
Akemi Nagai Business Administrative Manager in person or e-mail: firstname.lastname@example.org
If you are not satisfied with this resolution, the Academic Coordinator will bring your dispute to the Business Administrative Manager. The Business Administrative Manager will investigate the dispute and either uphold the previously suggested resolution or propose a revised resolution.
If the Academic Coordinator is absent or named in the complaint, you may complete the Student Grievance Form directly with the Business Administrative Manager.
Within 30 days of filing a Student Grievance Form, the student will receive the reasons for the decision in writing. The school will provide this written document to the student as soon as possible.
4. A student dissatisfied with the institution’s final decision may file a claim with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca) on the grounds that the institution misled the student regarding a significant aspect of the program. The time limit for filing the claim is one year after the student completes, is dismissed from, or withdraws from the program.
5. The student making the complaint may be represented by an agent or a lawyer.
iTTTi Vancouver Student Dismissal Policy
A student at iTTTi Vancouver may be dismissed for any of the following reasons:
1. Fees have not been paid in full.
2. Repeatedly violates the iTTTi Vancouver English Only Policy.
3. Causes unbearable disturbances in class.
4. Commits a “punishable by law” crime.
5. Is abusive to staff, teachers or other students.
6. Is lewd, indecent, or displays obscene behaviour.
7. Is in possession of, or selling, dangerous drugs or restricted narcotics on school property.
8. Absent for a period longer than 3 days without notifying the school and providing a doctor’s note.
9. Steals, or purposefully causes damage to iTTTi Vancouver property.
10. Forges, alters or misuses iTTTi Vancouver documents,records or identification or knowingly supplies false information to the school.
Reports of students violating the above codes of conduct will first be investigated by the school principal. If the report is found to be true, depending on the nature of the violation, the student will either be issued with a warning letter or a notice of dismissal. If the student has been issued with a warning letter and opportunities to correct the behaviour but still continues to violate the policies, the Principal may dismiss the student from the school. The iTTTi Vancouver refund policy applies to students who have been dismissed.
iTTTi Vancouver Withdrawal Policy
Withdrawal in advance of arrival
Students may withdraw from their program with written notice of reason of withdrawal. If the student is withdrawing due to visa denial, they must supply a copy of the official visa denial from CIC in order to be eligible for the applicable refund. The registration fee is non refundable and depending on the time of the notice of withdrawal the homestay placement fee may also be non-refundable. In the case of students who are withdrawing prior to arrival for other reasons, iTTTi Vancouver will notify Citzenship and Immigration Canada if the student was issued with a Letter of Acceptance that allowed them to get a study permit.
Withdrawal after arrival
Students may withdraw from their program by filling in a Request to Withdraw notice at the front desk. The Academic Coordinator and a school counselor will meet with the student to make sure the student understands the results of withdrawing from their program. If the student proceeds with the withdrawal they will need to provide proof that they are either still lawfully able to remain in the country, or, provide proof (in the form of a boarding pass) that they have left the country. If the student obtained a study permit through an iTTTi Vancouver letter of acceptance, iTTTi Vancouver will notify Citzenship and Immigration Canada that they student has withdrawn from their program. The iTTTi Vancouver refund policy applies to students who withdraw from their programs.
TTTi Vancouver Use and Disclosure of Personal Information Policy
The iTTTi Vancouver Use and Disclosure of Personal Information Policy describes the use of personal information collected by iTTTi Vancouver. This policy is based upon the Personal Information Protection Act of British Columbia (PIPA), which can be found at:https://www.bclaws.ca/Recon/document/ID/freeside/00_03063_01
The Compliance Officer is responsible for ensuring that iTTTi Vancouver complies with PIPA and the policy outlined in this policy. For any clarification of this policy, or request to receive or edit the personal information which was collected you may contact:
300- 605 Robson Street
Vancouver, BC V6B 5J3
+1 604 681 5550
Collection of personal information:
iTTTi Vancouver only collects personal information which is needed in order to maintain the operation of the facility or provide services requested by the individual. This includes information collected at the time of registration needed to meet regulatory requirements, identify our students and to assist in the processing of related services such accomodation and/or airport transfer requests. Typical information collected includes (but is not limited to) the student’s full name, date of birth, contact details, and homestay preferences, including information on allergies.
The personal information collected will only be used for the purpose for which it was originally collected or for a use consistent with that purpose, unless the student consents to other use. Information collected in the provision of school services will be kept for a minimum of 7 years.
iTTTi Vancouver Safety Policy
iTTTi Vancouver recognizes the responsiblity to provide a safe learning environment for its instructors and students. With this in mind, please review the safety procedures below.
Fire Alarm/Emergency Response Rules
iTTTi Vancouver is well equipped with emergency fire extinguishers and the school has designated fire wardens in charge of the school safety in the event of a fire. If the fire alarm sounds during school hours it is the instructor’s responsibility to account for the students in their class. When the alarm rings everyone must leave the building immediately. The instructor or the facilities manager will lead the students to the designated waiting area outside. Students and staff must not use the elevator to exit the building.
Each classroom has signage with directions to the nearest exit stairwell.(Mobility challenged students or staff will wait in fire refuge area.) Once staff and students have left the building the fire wardens for the school will make sure each room and each washroom has been checked and that everyone has vacated. They will then proceed to meeting designated meeting point and confirm that each instructor and all students have been accounted for. Everyone must wait at the designated meeting point until the all clear has been given and it is safe to return to the building.
Earthquake Safety Procedure
In the event of an earthquake, follow the “drop, cover, hold” procedure for earthquake safety. During the earthquake the staff and students will stay inside, drop to the floor and take cover under heavy furniture such as a table or a desk. Hold on to the object that you are under so that you remain covered. Avoid the doorways, windows and bookcases.
iTTTi Vancouver staff are trained and prepared to make sure that any visitor to the school is a legitmate visitor. Any new visitor to the school is required to first present themselves at the front desk. Students may not bring friends/acquaintances into the school without having them check in at the front desk first.
iTTTi Vancouver Attendance Policy
At our school attendance is very important. Students who do not attend regularly not only miss out on their opportunity to improve, but they also interfere with the learning of their classmates and their instructor’s ability to teach efficiently.
You must keep an attendance rate of 80%. If you miss more than 20% of your class time, you may not be eligible for a graduating certificate or diploma. If you must be absent, please ensure that you have a valid excuse (a doctor note may be necessary for longer absences) and that your teacher has been informed. Please call the school if you will are not coming due to illness.
Students who violate the attendance policy will be subject to penalties that range from a warning to suspension to dismissal if their attendance does not improve.
iTTTi Vacation Policy
Students may request one week of vacation for every 12 weeks of registered study. (One week is 5 days from Monday to Friday). You must fill out a vacation request form at least two weeks in advance and get approval from the Academic Coordinator first. Any exception to these rules must be approved by the Principal of the school.
iTTTi Vancouver is certified with the Private Training Institutions Branch (PTIB) of the British Columbia Ministry of Advanced Education and Skills Training.
Before you enrol at a certified private training institution, you should be aware of your rights and responsibilities.
You have the right to be treated fairly and respectfully by the institution.
You have the right to a student enrolment contract that includes the following information:
- amount of tuition and any additional fee for your program
- refund policy
- if your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided
- whether the program was approved by PTIB or does not require approval.
Make sure you read the contract before signing. The institution must provide you with a signed copy.
You have the right to access the institution’s dispute resolution process and to be protected against retaliation for making a complaint.
You have the right to make a claim to PTIB for a tuition refund if:
- your institution ceased to hold a certificate before you completed an approved program
- you were misled about a significant aspect of your approved program.
You must file the claim within one year of completing, being dismissed or withdrawing from your program.
For more information about PTIB and how to be an informed student, go to: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student.
- iTTTi Vancouver is committed to the prevention of and appropriate response to sexual misconduct.
- Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:
- sexual assault;
- sexual exploitation;
- sexual harassment;
- indecent exposure;
- the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video;
- the attempt to commit an act of sexual misconduct; and
- the threat to commit an act of sexual misconduct.
- A Complaint of sexual misconduct is different than a Report of sexual misconduct. A Complaint is when the victim/survivor discloses or chooses to tell someone at the institution of an incident of sexual misconduct in order to seek support, but may not want to make a formal report to police or the institution. A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action. A Report does not have to be made by the victim/survivor.
- A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.
- The process for making a Complaint about sexual misconduct involving a student is as follows:
A student who has experienced sexual misconduct is encouraged to discuss the matter with the following individuals:
|Nick Yang||Counselor||in person or e-mail: email@example.com|
|Alejandra Albarracin||Counselor||in person or e-mail: firstname.lastname@example.org|
|Rafaela Bonavides Eloy||Counselor||in person or e-mail: email@example.com|
Procedure staff or students reporting incidents or complaints of sexual misconduct may direct them to the Academic Coordinator upon becoming aware of them.
|Jonah Guevarra||Academic Coordinator||in person or e-mail: firstname.lastname@example.org|
|Akemi Nagai||Business Administrative Manager||in person or e-mail: email@example.com|
If the Academic Coordinator is absent or named in the complaint, the student will report incidents of or complaints of sexual misconduct to the Business Administrative Manager.
- The process for responding to a Complaint of sexual misconduct involving a student is as follows:
iTTTi Vancouver will acknowledge receipt of the Complaint within 3 days. Upon receipt of a Complaint, the Academic Coordinator and/or Business Administrative Manager will respond promptly and:
- Help identify and/or access available on or off campus services including emergency medical care, if appropriate, and counselling.
- Respect the right of the individual to choose the services they feel are most appropriate and to decide whether to formally make a disclosure/ complaint or report to the institution or police.
- Recognize that disclosing can be traumatic and the ability of an individual to recall events may be limited.
- Respect the choice of the individual about how much they disclose about their experience.
- Make every effort to respect confidentiality and anonymity.
- The process for making a Report of sexual misconduct involving a student is as follows:
Any student of iTTTi Vancouver may file a Report of an incident of sexual misconduct to the Academic Coordinator, or Business Administrative Manager in writing.
The Academic Coordinator or the Business Administrative Manager will complete a Sexual Misconduct Report Form with the student.
|Jonah Guevarra||Academic Coordinator||in person or e-mail: firstname.lastname@example.org|
|Akemi Nagai||Business Administrative Manager||in person or e-mail: email@example.com|
- The process for responding to a Report of sexual misconduct involving a student is as follows:
iTTTi Vancouver will review the Report within a reasonable timeframe and confirm next steps in writing.
- In all instances the institution will:
- Ensure the safety of the victim/survivor.
- As appropriate, provide emergency numbers for on and off campus security (if applicable), law enforcement, medical assistance, mental health services, and other services.
- Respect the right of the individual to choose the services they consider most appropriate.
- It is contrary to this policy for an institution to retaliate, engage in reprisals or threaten to retaliate in relation to a Complaint or a Report.
- Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties involved will be treated with dignity and respect.
- All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:
- If an individual is at imminent risk of severe or life-threatening self-harm.
- If an individual is at imminent risk of harming another.
- There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.
- Where reporting is required by law.
- Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.
This institution is certified by the Private Training Institutions Branch (PTIB). Certified institutions must comply with regulatory requirements, including the requirement to have a Sexual Misconduct policy. For more information about PTIB, go to www.privatetraininginstitutions.gov.bc.ca.
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School Protocols-COVID19 Edit version September 1st 2021 Update
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